Return, Refund, And Cancellation Policy

Return, Refund, and Cancellation Policy

Last Updated: August 17, 2026

Thank you for shopping with us. We strive to make your mattress and home furnishing purchase as smooth and transparent as possible—both in our physical showroom and online.

Please review our policy regarding returns, refunds, and order cancellations below. Note: This policy operates alongside our separate 7-Day Comfort and Exchange Program.

1. Order Cancellations

Standard Orders (In-Stock / Showroom): You may cancel your order for a full refund at any time prior to delivery or dispatch. Once an item has been loaded for local delivery or shipped via drop-shipping, the transaction is subject to our standard return guidelines.
Special Orders or Custom Items: Custom orders or special-manufactured items cannot be canceled once production or drop-ship processing has been initiated by the manufacturer.

2. Standard Returns & Refunds (Accessories & Non-Mattress Items)

We want you to love your purchase, but if you need to return a non-mattress item (such as pillows, mattress protectors, sheets, or certain accessories):

Timeframe: Return requests must be initiated within 14 days of delivery or showroom pickup.
Condition: Items must be unopened, unused, in their original packaging, and in sellable condition. Due to health and sanitation laws, opened or used bedding accessories cannot be returned.
Restocking Fees: A restocking fee of up to [Insert %, e.g., 15%] may apply to non-defective returns, and the customer is responsible for return shipping or drop-off costs.

3. Mattress Purchases & The 7-Day Comfort Program

Mattress returns and exchanges are governed primarily by our dedicated 7-Day Comfort and Exchange Program [Link to Comfort Policy].
Standard sanitary and law-tag requirements apply to all mattress trials. Mattresses must be kept clean, unsoiled, and used with an approved mattress protector to qualify for any trial or exchange options.

4. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect due to shipping or manufacturer error:

You must notify us within 48 hours of delivery with photographic evidence of the damage or defect.
We will coordinate directly with the manufacturer or freight carrier to arrange a replacement, repair, or parts fulfillment at no additional cost to you, in accordance with the manufacturer’s warranty terms.

5. Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed automatically, and a credit will be applied to your original method of payment (credit card, debit card, or Buy Now, Pay Later platform such as Affirm, Klarna, or Afterpay) within 5 to 10 business days.
Original shipping charges are non-refundable unless the return is a result of our error.

Contact Us

If you have any questions about our Return, Refund, and Cancellation Policy, please reach out to us at:

Email: mattresstoresllc&aol.com
Phone: 810-744-9929
Showroom Address: 3124 S Dort Hwy, Flint MI 48507