Warranty & Comfort Policy – Mattress Stores LLC

Comfort Disclaimer

Mattress comfort is subjective. Mattress Stores LLC is not responsible if a customer is dissatisfied with the comfort, firmness, or feel of a mattress after purchase. Comfort preferences vary by individual and do not qualify as defects.

Size Disclaimer

Mattress dimensions may vary slightly by manufacturer. Minor variations in width, length, or height are normal and do not qualify as defects. Mattress Stores LLC is not responsible for manufacturer size tolerances.

Manufacturer Warranty

All mattresses include a manufacturer warranty. Warranty claims are handled directly by the manufacturer, not by Mattress Stores LLC.

Mattress Stores LLC does not:

Make warranty decisions
Approve or deny claims
Authorize replacements or exchanges
Control inspection outcomes
Control replacement timelines

We can assist customers with the warranty process, but final decisions are made solely by the manufacturer according to their written warranty guidelines.

Manufacturer Warranty Communication

Some manufacturers may instruct customers to contact Mattress Stores LLC regarding warranty issues. While we are happy to assist, we cannot authorize warranty replacements, exchanges, or returns without written approval from the manufacturer.

This includes manufacturers such as DreamCloud and Nectar, who may direct customers back to the retailer. Mattress Stores LLC cannot override manufacturer policies or make warranty decisions on their behalf.

Customers must work directly with the manufacturer for:

Warranty approval or denial
Replacement authorization
Inspection scheduling
Determination of defect eligibility

We can help guide the process, but we do not control it

Warranty Shipping Cost

Shipping, transportation, and inspection fees related to warranty claims are determined by the mattress manufacturer.

Mattress Stores LLC does not cover shipping or transportation costs for:

Warranty inspections
Warranty exchanges
Warranty replacements
Freight pickup or delivery
Shipping mattresses to or from the manufacturer

Customers may be responsible for any shipping or freight charges required by the manufacturer. Mattress Stores LLC cannot waive, refund, or alter manufacturer‑required shipping fees.

What Is Not Covered

The following issues are not considered defects and are not covered by warranty:

Comfort dissatisfaction
Body impressions within manufacturer guidelines
Damage caused by misuse or improper support
Stains, spills, or soiling
Missing or removed law tags
Damage occurring after delivery
Damage caused by incorrect bed frames or foundations
Normal wear and tear

Warranty Assistance

If you need help starting a warranty claim, contact the mattress manufacturer listed on your product tag.

You may also contact us for guidance:

Mattress Stores LLC 810‑744‑9920